Why Improving The Customer Experience Matters: A Love Story

We said last time that the smartest companies are now working hard to manage their customers’ experiences with their products and services in order to delight and retain them. So how do you do it? A successful customer experience cycle looks like this: Connect and Attract This is your chance to establish an effective and … Continue reading

Three Things I’ve Learned From Warren Buffett

I’m looking forward to sharing posts from time to time about things I’ve learned in my career at Microsoft and the Gates Foundation. (I also post frequently on my blog.) Last month, I went to Omaha for the annual Berkshire Hathaway shareholders meeting. It’s always a lot of fun, and not just because of the … Continue reading

How Would You Define Success?

What would it do for your life if you could define success and take steps to achieve it? If you are like most people, you may have briefly thought about the concept but have never spent time really exploring it. Maybe it is out of fear and maybe it is because you have never had … Continue reading

Looking for the X-Factor of Success? Here is Mine

Call it the philosopher’s stone, the X-factor or what you will, you may be looking for that magic formula to achieving your ultimate goals in business or in life – that special ingredient – the secret key that once found can unlock your every aspiration, dream or goal. It’s something I’ve been asked about from … Continue reading

12 Points – Do You Cover These In Your Touch Point Process?

In B2B selling, there are conflicting reports about how many times you need to metaphorically touch a prospect before they buy from you, so whether it’s 5, 7 or something else, it’s likely more than just the first or second interaction you have with them. People like to buy from people they like, know and … Continue reading

Who Doesn’t Use the Yellow Pages?

How to Get Everything You Want. Seriously

You’d like to be successful in everything you do, of course. Here’s how to make it happen. Getting what you want in your career and in life isn’t as difficult as it may seem. I mean it. I’ve been very fortunate, both professionally and personally, and along the way learned seven key ways to help … Continue reading

Finally, The Best Times To Cold Call Revealed

Dr James Oldroyd, a Professor at Sung Kyun Kwan Graduate School of Business conducted a study in 2007 with the Kellogg School of Management to study cold calling success and came up with some surprising information. The study took place over 4 months with companies of various sizes from more than 40 industries taking part … Continue reading